- Created: Wednesday, 27 December 2017 11:20
- Written by Taylor Jones
GSOC End of Year Update
Barb Cederberg, Gopher State One Call
Monday, December 4, 2017, GSOC passed the 800,000 ticket mark for the year. This is approximately a 4% increase in the number of tickets over the same time frame last year. The percentage of tickets submitted via the web reached 70.9% for the year through November. This compares to 66.3% web submitted tickets for last year through November. The GSOC Users Group had several meetings in the second half of the year. No issues were reported by the users related to the call center or the web ticketing system. The GSOC Users Group did talk about contact information on tickets and had a review of some new possible approaches to auto generated marking instructions. GSOC launched a new website and App in September.